Artikkel-ID: 000023663 When The modifications will be applied to all regions the weekend of March 23, 2018. Services Impacted Changes to the download protocol will be applied to all instances of Plantronics Manager Pro Why Improve security by encrypting firmware package downloads Description of Change Some of our initial firmware archives were configured to be downloaded using HTTP. We are modifying these archives to use the more secure https protocol. As a result of this update, you may need to modify your proxy server configuration and/or update your firewall rules to ensure firmware updates can be successfully downloaded in your environment by the Plantronics Hub desktop client. Possible Configuration Updates Whitelisted Sites If you have previously whitelisted the sites below using the HTTP protocol, please update to https as shown below.

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Find all Plantronics support information for the M20, including software updates, troubleshooting tips, user guides, and more.

SSL Termination To ensure the Plantronics Hub client can download firmware updates in a proxied environment, please make sure one of the two configurations below has been applied to your proxy server: 1. Ensure your proxy server is configured to “pass-through” SSL connections and terminate at the workstation Or 2. Ensure the following DigiCert Root Certificates are installed in the Proxy Trusted Root Certificate Store DigiCert Root Certificate Name: DigiCert High Assurance EV Root CA Download: DigiCert Intermediate Certificate Name: DigiCert SHA2 High Assurance Server CA Download: Support Please visit the Plantronics Enterprise Software Support site for additional support materials. If you have any questions or require further assistance, please contact your reseller or view our website for regional support options.